Guarantee, cancelling and returning unwanted items
DCBE strives to guarantee your satisfaction. If you are for any reason not fully satisfied with your goods, please return them to us within 30 days of your invoice date. Upon receipt of the item, we will conduct our checks and providing the goods are in the same condition we will offer you an exchange or refund you in full for the item(s). Unfortunately we cannot refund the shipping costs.
Should you need to cancel or return an item that is unwanted due to incorrect ordering or incorrect identification then we are happy to take the item back, contact must be made to us within 7 working days of delivery. Returns cannot be accepted for personalized goods. Refunds will be paid within 30 days. It is the responsibility of the customer for the costs of returning the item and is responsible for the risk of any damage or loss when returning.
Should you have been sent the wrong item, please contact us within 7 working days and return the item to our returns address. We will then offer the choice of a replacement item or a refund. Shipping costs of returning the faulty or wrong item to us will be reimbursed; return shipping costs over 10EUR please contact us before sending.
Refunds policy
All items returned to us will be checked and tested upon receipt as standard procedure, upon confirmation the item is the same item originally sent we will then offer you with the choice of replacement part or a refund on the item.
It is the responsibility of the customer for the costs of returning the item and is responsible for the risk of any damage or loss when returning.
Refunds will be issued against the original invoice less the shipping and packaging costs. Refunds are not applicable for faulty and wrong items.
Refunds will be paid within 30 days and will only be issued to the same payment method originally used.